Job Description

Hear Again America – Urbandale , part of a nationwide network of over 40 Hear Again America clinic locations, is seeking a licensed Hearing Instrument Specialist to join their Urbandale, IA clinic. (Audiologists with strong hearing aid experience may also be considered.) Position Overview: The Hearing Instrument Specialist will focus on delivering personalized hearing aid solutions through patient consultations, device selection, fittings, and follow-up care. This role emphasizes building long-term patient relationships, guiding patients through their hearing healthcare journey, and ensuring successful outcomes with hearing technology. In addition to patient care, the position includes participation in local community outreach and relationship-building efforts to support hearing health education and clinic visibility. The ideal candidate enjoys working directly with patients, is confident discussing hearing aid options and value, and takes pride in helping patients hear better in their everyday lives. Key Responsibilities: Conduct hearing evaluations and in-office consultations for adult patients Recommend hearing aid solutions aligned with patient goals, lifestyle, and communication needs Fit, program, verify, and adjust hearing aids using best-practice protocols Provide counseling, troubleshooting, and ongoing follow-up care to support long-term outcomes Maintain accurate and timely patient records and clinical documentation Collaborate with clinic leadership and team members to support continuity of care Participate in local community outreach efforts, including educational events, screenings, and referral relationship-building Represent the clinic professionally at community events to promote hearing health awareness Support the training and mentorship of Hearing Aid Specialists, including guidance toward certification, as the team grows Requirements Active Iowa Hearing Instrument Specialist license (required) Experience with hearing aid consultations, fittings, and follow-up care Strong patient communication and relationship-building skills Ethical, patient-centered approach to hearing care Comfortable working independently while collaborating with leadership Compensation & Benefits Salary plus bonus/commission potential: $85,000–$105,000+ Healthcare stipend Paid time off (PTO) Paid holidays Professional development support Employee discounts

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