Technical Support Specialist Job at EarthCam, Upper Saddle River, NJ

bjBuZlgyUUg4ajI2NlNubms0UEJKd3BPTEE9PQ==
  • EarthCam
  • Upper Saddle River, NJ

Job Description

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams.

The position offers hands-on exposure to hardware, software, and networking concepts, serving as a foundational role for individuals beginning a career in technical support, systems operations, or IT services.

Responsibilities

  • Provide Level 1 technical support for camera-based and IP video systems
  • Assist with troubleshooting hardware, software, and basic network connectivity issues
  • Respond to technical inquiries and document issues using ticketing systems
  • Gather and analyze information to identify symptoms and potential root causes
  • Follow established troubleshooting procedures and escalation paths
  • Guide users to appropriate documentation, knowledge base articles, and digital resources
  • Support system setup, configuration, and basic diagnostics under guidance
  • Maintain accurate records of technical issues, actions taken, and resolutions
  • Participate in training to build knowledge of products, systems, and support standards

Requirements

Who You Are

  • Interested in building a career in technical support or IT
  • Comfortable learning new technologies and following structured processes
  • Able to explain technical concepts clearly to non-technical users
  • Detail-oriented, organized, and dependable
  • Calm and professional when working through technical problems
  • Collaborative team player with a strong service mindset
  • Able to work independently while knowing when to escalate issues

Qualifications

  • 0–1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)
  • Associate’s degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred
  • Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)
  • Interest or exposure to IP cameras, CCTV, or video systems is a plus
  • Willingness to learn enterprise-level systems and support tools

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

  • Pay starting at $21+/Hour and performance-based bonuses
  • 100% company-paid health insurance (single coverage)
  • Dental and Vision insurance
  • 401(k) plan with generous company matching
  • Paid time off plus paid holidays
  • Complimentary breakfasts, lunches, and snacks
  • Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

Job Tags

Internship, Worldwide

Similar Jobs

Reid's Fine Foods

Butcher/Meat Cutter - Quality and Craftsmanship Focused Job at Reid's Fine Foods

 ...Meat Cutter Reid's is the Carolina's leading specialty food store and a favorite culinary destination. Reid's specializes in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals & gift baskets for our loyal customer base. Reid's... 

Thielen Meats of Pierz

Meat Cutter - Will train Job at Thielen Meats of Pierz

 ...Urgent Opening: Talented Meat Cutter - Immediate Hire! Do you envision yourself in a dynamic and fun working environment where you can showcase your skills? Are you ready to learn and grow in a motivated team? If so, we have an exciting opportunity for you as a... 

Tradeco of Kernersville

Heavy Equipment Operator Job at Tradeco of Kernersville

 ...Job Description Job Description Heavy Equipment Operators Needed. Construction Co. seeks exp equipment operators. Valid driver's license and be able to operate a variety of earth moving equipment such as dozer, excavator etc.. Must be able to travel to job... 

Blain's Farm & Fleet

Security Analyst Job at Blain's Farm & Fleet

 ...Please refer to the Blains Farm & Fleet position description for accurate pay range information. Job Duties The Information Security Analyst is responsible for protecting Blains information assets by implementing and managing security measures and protocols. This... 

Fresenius Medical Care

Outpatient Registered Nurse - RN - Dialysis Job at Fresenius Medical Care

 ...PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1. This position is accountable...