Job Description

The Lampeter-Strasburg YMCA is seeking friendly and dependable Outdoor Pool Desk Attendants to help create a welcoming and organized experience for members and guests at our outdoor pool.

In this role, you'll greet visitors, assist with check-ins, provide information, and help ensure a smooth and enjoyable pool experience for everyone. We're looking for individuals who are reliable, customer-focused, and enjoy working in a team-oriented, outdoor environment .

Schedule

• Seasonal position: Summer 2026

• Shifts available between 11:45 AM – 7:00 PM

This is a great opportunity for someone who enjoys interacting with people, working outdoors, and being part of a fun and active summer environment.

Employees enjoy FREE use of the facilities at all branches, including our outdoor pools, gym, and wellness center. Program discounts include FREE use of Child Watch up to 3 hours per day for your own children while you're working when available, and discounts on programs and lessons.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Desk Attendant maintains a supportive, positive atmosphere that welcomes and respects all and responds to member and guest needs.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Inform customers of all aspects of the YMCA via phone or in person or be instrumental in ensuring customer gets information from correct person
2. Resolve problems and concerns for members and staff in a positive and professional manner
3. Ask every customer for a membership card or State ID
4. Accept and accurately enter receipt information in computer
5. Correctly register program participants using computer system
6. Prepare and be responsible for daily cash shift closing and follow shift change procedures
7. Open-Close desk area and the building depending on shift
8. Follow guidelines for guest procedures
9. Maintain cleanliness of desk area at all times
10. Must be knowledgeable in emergency procedures in case of fire or injury
11. Assist in general cleaning tasks as assigned
12. Help with other tasks as assigned for the good of the YMCA

LEADERSHIP COMPETENCIES:

• Inclusion
• Engaging Community
• Emotional Maturity

QUALIFICATIONS:

• Must be at least 18 years old
• Proficient computer skills
• Must have strong communication skills in person and over the phone
• Bi-lingual English/Spanish ability is a plus
• Previous experience in service-oriented or sales environment preferred
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee may have to complete a job where repetitive motions are required.
• Employee must be able to communicate effectively by speaking and listening.
• The employee must occasionally lift and/or move up to 10 pounds.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.

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