Job Description

Service Trainer

Deliver technical service training to channel partners, independent service centers, and select end users. Develop and maintain training materials that improve troubleshooting and repair effectiveness for Miller welding systems.

Essential Functions

The service trainer's responsibilities include:

• Conduct clear, objective-driven service courses that maximize student comprehension and retention.
• Schedule, promote, and fill training classes.
• Support and certify network partners.
• Represent ITW core values: Integrity, Respect, Trust, Shared Risk, Simplicity.

Customer & Channel Insight

• Understand needs, trends, and drivers across key service channels (GAWDA, Rental, Work Truck, end users).
• Collaborate with Training and Service teams to develop customer-backed solutions and content strategies.
• Contribute to long-range planning for training systems and content.

Technical Expertise

• Develop deep knowledge of all products covered in training, including schematics, mechanical operation, and troubleshooting.
• Stay current on product failures, service memos, and troubleshooting best practices.
• Create troubleshooting and repair procedures.
• Work with Product Management, Service Managers and Engineering Managers to gather customer and market insights and divisional platform strategies.

Training Collateral Development

• Identify and produce required training materials.
• Work with curriculum and media teams to create content, including videos, scripts, and technical documentation.
• Benchmark leading service organizations to drive continuous improvement.
• Coordinate with Technical Publications and divisional teams to improve internally developed materials.

Equipment Coordination

• Ensure training centers have required equipment, tools, and safety resources.
• Manage lab hardware, inventory, and setup.
• Coordinate equipment requirements for on-site customer training.

General

• Apply business simplification principles across all tasks.
• Communicate activities, updates, and learnings to the Service Training team and leadership.
• Support Training Department goals and strategy.

Required Competencies

• Strong cross-functional communication; able to work with Publications, Service, Applications, Engineering, Product Management, and Customer Service.
• Ability to work independently, manage time effectively, and handle multiple projects.
• Confident, assertive, and able to navigate conflict professionally.
• Demonstrates integrity, reliability, and consistency.
• Proficiency with Microsoft Office applications.
• Technical aptitude required; welding experience preferred.
• Skilled at concise, effective presentations.
• Demonstrated ability to plan and meet objectives.
• Team-oriented with strong motivation, decision-making, and communication skills.

Minimum Qualifications

• Associate degree in Electronics/Electrical or related field required.
• Bachelor's degree in Business or Electrical Engineering preferred.
• Service and Training experience preferred.
• 5+ years of welding industry experience.
• Up to 20% overnight and air travel required.

Why ITW Welding?

At ITW Welding, we're not just a place to work we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

Here are some benefits we offer to help you build the future you want:

• Generous Retirement Benefits 401(k) match PLUS an additional retirement contribution to help you plan for the future.
• Paid Time Off 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
• Company-Paid Insurance Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
• Family-Friendly Benefits 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
• Education Assistance tuition reimbursement; because we believe in investing in your personal and professional development.

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue," is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Additional Information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

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