Job Description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up. Position Summary The SAP TM Support Consultant provides post–go‑live support, troubleshooting, and system maintenance for SAP Transportation Management (TM). This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross‑functional teams to maintain and enhance overall TM performance. Consultants at this level work independently while delivering a positive support experience and contributing to continuous improvement. Essential Functions & Responsibilities Provides hypercare support and resolves live system issues following SAP TM go‑lives. Monitors system performance, investigates failures or user‑reported issues, and escalates complex problems when needed. Manages a high volume of support tickets, ensuring timely triage, prioritization, and resolution. Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams. Analyzes system performance to identify bottlenecks and recommend improvements. Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience. Documents support procedures, configurations, resolutions, and best practices for knowledge sharing. Works cross‑functionally with developers, project managers, and stakeholders to maintain and enhance system performance. Applies software updates, patches, and configuration changes to ensure system integrity. Provides hands‑on technical assistance to end users. Adheres to all certified processes and information security standards. Minimum Requirements Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience. SAP TM certification (or ability to obtain within 6 months of hire). 3–5 years of SAP TM configuration experience for Level II. Background or education in logistics, distribution, MIS, or IT. Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required). Strong analytical, troubleshooting, and organizational skills with high attention to detail. Clear and professional communication skills with the ability to support non‑technical users. Ability to work independently in a fast‑paced environment and manage multiple priorities. Strong collaboration skills with the ability to work effectively across diverse cross‑functional teams. Nice To Have (Not Required) Experience supporting Department of Defense or other federal agency environments. Familiarity with SAP ECC or S/4HANA integration points. Experience with ticketing systems such as ServiceNow or Jira. Understanding of ITIL or structured support methodologies. Knowledge of transportation management processes and logistics operations. Compensation In accordance with pay transparency law, the expected salary range for this position is $98,000 - $135,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. We anticipate this job posting will be posted until 04/31/2026. Benefits C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Core Values Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win. Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy. All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential. Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How To Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. #J-18808-Ljbffr

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