Job Description

Job Description

Job Description

Sales & Retention Supervisor Apprentice

Alpha is actively seeking a driven and coachable Sales & Retention Supervisor Apprentice to join our growing team. You’ll work directly with our Account Management Department , gaining hands-on experience in staff coaching, sales strategy, and customer retention , all while learning how to lead a high-performing team.

What You’ll Be Doing:
As a Sales & Retention Supervisor Apprentice, you’ll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real-world management experience, you'll master the skills needed to supervise a results-driven department focused on client satisfaction and long-term growth.

Key Responsibilities:

• Assist in managing a team of sales and account representatives
• Participate in training and coaching of new team members
• Support performance reviews, progress tracking, and goal setting
• Engage with customers to resolve issues and ensure satisfaction
• Implement retention strategies to maximize client loyalty and minimize churn
• Monitor sales performance and suggest process improvements
• Collaborate with leadership to develop team strategies and initiatives
• Prepare to transition into a team lead role within 6–12 months
• Support clients’ goals within sales and customer retention

What We’re Looking For:

• 1–3 years of experience in sales, customer service, or team leadership
• A background in retail, hospitality, or customer-facing roles preferred
• Strong communication and leadership potential
• Natural problem-solver with the ability to multitask and stay organized
• Positive, coachable attitude and a drive for professional growth
• High attention to detail and comfort in a fast-paced, people-first environment
• Bachelor’s degree in Business, Communications, or related field preferred (not required)

What Alpha Offers:

• Hands-on leadership training and one-on-one mentorship
• Competitive compensation and performance-based incentives
• Company-sponsored travel opportunities (regional conferences, leadership retreats and company/team building events)
• A collaborative, goal-driven, and inclusive work culture

If you're ready to take the next step in your career and grow into a leadership position with real impact — apply now to become a Sales & Retention Supervisor Apprentice at Alpha.

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