Job Description

1. To motivate, direct and manage a team of mental health coaches to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standards required.

2. To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.

3. Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data including file checking.


4. Responsible for ensuring team members' productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles.

5. To forecast and plan accurately, providing monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager/Head of Operations relating to contractual performance as required.

Qualifications & Experience

• Experience of managing a team in a high pressure and target driven environment.


• Line Management experience of a team of staff.


• Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.


• Strong understanding of Welfare to Work and DWP Programmes.


• Ability to produce detailed Management Information reports and analyse trends.


• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.


• Able to plan and organise people and carry out effective resource and succession planning.


• Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.


• Must be proficient in using MS Excel.


• Have a good understanding and working knowledge of Power BI


EEO Statement


• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


Minimum Salary


£


29,000.00


Maximum Salary


£


38,063.00

Job Tags

Contract work, Local area, Flexible hours

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