Job Description
The HVAC Service Manager is responsible for overseeing daily service operations for residential and commercial heating, ventilation, and air conditioning. This role ensures high-quality service delivery, efficient scheduling, team leadership, and customer satisfaction while maintaining profitability and safety standards.
KEY RESPONSIBILITIES:
· Manage and oversee all service operations for HVAC and air conditioning systems.
· Supervise, train, and mentor service technicians and support staff
· Coordinate scheduling and dispatching to maximize efficiency and response times
· Ensure all work complies with local codes, safety regulations, and company standards
· Monitor job performance, productivity, and service quality
· Handle escalated customer concerns and ensure high levels of customer satisfaction
· Develop and implement service processes and best practices
· Collaborate with sales and installation teams to support business growth
· Track and manage service KPIs, budgets, and profitability
· Maintain inventory control and ensure proper use of tools and equipment
· Conduct regular performance reviews and provide ongoing coaching
· Ensure proper documentation of service calls, invoices, and reports
QUALIFICATIONS:
· 5+ years of experience in HVAC and/or plumbing service operations
· 2+ years in a leadership or management role preferred
· Strong knowledge of residential and commercial HVAC
· Familiarity with service management software and dispatch systems
· Excellent leadership, communication, and problem-solving skills
· Ability to manage multiple priorities in a fast-paced environment
· Valid driver’s license (required)
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