The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.
Applications for this position will be accepted until June 14, 2026.
Welcome guests upon their arrival and assign rooms
Provide summary of the hotel and the amenities offered to guests
Coordinate with other departments daily needs or special requirements for all hotel guests
Recommend restaurants and activities for guest's ability/skill level and interest
Responsible for maintaining cash bank and for daily settling of cash bank
Accept reservations, changes, and cancellations.
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned
High School Diploma or high school equivalent preferred
1 year of customer or guest experience preferred
Previous front desk experience preferred
Basis knowledge of local mountain, town activities and events in the area
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
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