Job Description

Job title: Customer Support Specialist

Location: Detroit, MI 48226

Remote role however must be within 1 hour from Detroit, MI

Contract Length: 6+ month contract to hire.

Pay Rates: 22/HR without benefits

Pay Rate: 20/HR with benefits

Start date: May 12th

Qualifications

• High school diploma or equivalent with 2+ years of customer contact experience
• OR
• Henry Ford College Customer Service Professional Certificate with 1+ year of relevant experience
• OR
• Associate degree or higher
• Inbound/outbound calling with 2+ years of customer service experience

Key Responsibilities

• Answer incoming customer calls and resolve inquiries related to electric and gas services, including turn-ons, disconnections, outages, and gas leaks
• Initiate and respond to customer inquiries regarding products and services
• Gather and analyze customer data (current and historical) to support service requests
• Follow up with internal teams to ensure timely resolution of customer issues and complaints
• Process customer payments in accordance with established procedures
• Conduct all interactions in compliance with Michigan Public Service Commission regulations and company policies
• Communicate clearly and professionally with customers in all interactions

Work Schedule

• Shift: Approximately 9:00 AM – 7:00 PM
• Schedule: 4 days per week (~32 hours) during contract period
• Transition to full-time schedule upon conversion
• Rotating days off based on business needs (schedule subject to change)

Location & Work Model

• Must be a Michigan resident
• Candidates should be within commutable distance (~1 hour)
• On-site requirement: First week in office for training and onboarding
• Transition to virtual work after initial onboarding period

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