Job Description
Career Renew is recruiting for one of its clients a Customer Experience - Fintech - this is a fully remote role for US-based candidates. Salary range: 100-150K USD yearly plus benefits plus equity.
Who are we?
We are transforming financial access for Americans by building credit pathways for people traditionally excluded from the financial system. We've grown revenue 20x in three years while staying profitable and cash flow positive.
Join a lean high-performing team of 28 people scaling to 30+ by year-end. You'll work directly with technical founders from Plaid and Google/Yahoo who prioritize low ego and high impact culture.
This Customer Experience role blends AI system building with direct customer support. You'll train chatbots handle 30k+ monthly contacts while solving complex financial issues for real people building credit.
What are we looking for?
We are looking for a Customer Experience professional with 4+ years of experience to join our early-stage, high-growth fintech startup. The ideal candidate is a scrappy, autonomous, and empathetic problem-solver with a strong technical aptitude and a builder mentality. We are hiring for this role to help us scale our support operations by improving our AI-powered systems, managing our transition to a new CX platform, and handling complex customer issues directly. This is an intense, high-ownership role with a significant opportunity for impact and growth.
What will you be doing?
Requirements :
4+ years of experience at a high-growth consumer startup focused on customer experience. (Mandatory)
Experience in a high-volume, B2C customer-facing role. (Mandatory)
Experience at an early-stage, scrappy startup environment. (Mandatory)
Professional experience in the Fintech industry. (Nice-to-have)
Experience building or training AI chatbots in a professional setting. (Mandatory)
Familiarity with SQL for data analysis. (Nice-to-have)
Demonstrated experience with building via AI (Mandatory)
High autonomy and empathy for customers in financial difficulty. (Mandatory)
...Truck Driver Smith-Midland Corporation - Midland, VA 22728 Overview Position Type Full Time Description We are seeking a... ...Truck Driver to support our operations by transporting precast concrete products, materials, and equipment to job sites and plant locations...
Job Description Job Description Electrical Engineer - Executive SummaryPosition Overview - Pittsburgh, PA Role: Electrical Engineer (PE Required, 5+ Years Experience) Compensation: Competitive salary and Performance Bonus Work Schedule: Hybrid Markets: ...
...New pay increase - Team Van Truckload truck driver Average pay: $1,340-$1,630 weekly Home time: Every other week Experience: All CDL holders Overview Dry van trailers with 100% no-touch freight. Drive within all 48 states. Take your dog or cat...
...Job Description Job Description Heist Brewery in Charlotte, NC is looking for one cook to join our 77 person strong team. We are located on 2909 N Davidson St Suite 200. Our ideal candidate is a self-starter, punctual, and hard-working. Benefits ~ We offer many...
We are hiring for a full-time Client Benefits Coordinator opportunity with first-year earning potential typically ranging from $85,000 to $125,000, along with strong long-term income growth and residual income opportunities. No prior experience or degree is required. We...