Title: Customer Care Representative
Locations: 9301 Innovation Dr, Daleville, IN 47334
Duration: 2-month contract (8 weeks)
Remote Flex: NO - On site 5 days/week
Hours: 8:00am-9:30am start time (30-minute staggered start times) through 4pm-6pm (staggering end times based on start time). Each consultant will work 40 hours / week.
Weekend Shift : Saturday 9am-1pm, and each contractor will work 2-3 Saturdays throughout the project's duration. If you are working a weekend/Saturday shift, you will work Monday - Thursday 9-hour days, will have Friday off, and will work the 4-hour shift on Saturday to get your full 40 hours.
Pay Rate : $18-22/hour depending on past experience
Must-Haves:
Plusses:
Project Overview
This role supports the First Savings Bank acquisition and full system integration into First Merchants Bank, occurring in May. During this phase, all First Savings Bank customers will transition to FMB systems, products, and processes. This position plays a critical role in ensuring a smooth customer experience during that transition. The Customer Support Representative serves as a front-line contact for customers navigating changes related to the acquisition. This includes assisting with new debit cards, activation, online banking setup, login issues, and general account-related questions. This is a high-volume, computer-based call center role that requires strong attention to detail, dependability, and the ability to remain professional with frustrated or upset customers. Success in this role is driven by reliability, a positive attitude, and adherence to established procedures designed to protect both the customer and the bank.
Key Responsibilities
Work Environment & Expectations
Training
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