Commercial Marine Engineer Job at SourceIn, Orlando, FL

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  • SourceIn
  • Orlando, FL

Job Description

Job Description

Job Description

Commercial Marine Engineer (Field-Based / Remote – US)

  • Location (New Zealand): Remote for the United States
  • Employment Type: Permanent, Full-time
  • Base (USD): 85k - 105k per annum
  • Start Date: Immediate / Negotiable
About the Company

We are a global technology team committed to challenging conventions and innovating next-generation systems that transform experiences in marine and embedded systems. We offer exciting career growth opportunities and a collaborative environment where your contributions shape the future of high-performance software development

Position Overview

We’re looking for an experienced Commercial Marine Engineer to support global commercial marine customers for a leading marine electronics organisation.

This is a hands-on, field-intensive technical role for someone who thrives in fast-moving environments, enjoys solving complex marine electronics issues, and is confident managing customer escalations end-to-end.

You will act as a key technical contact for commercial service operations across the US, supporting customers both remotely and on-site (vessel-based field work).

️ Key Responsibilities
  • Act as primary contact for commercial service operations and technical support
  • Coordinate service orders, logistics, and field service activities
  • Manage customer escalations with service agents and internal engineering teams
  • Perform remote diagnostics and troubleshooting of marine electronics systems
  • ️ Log, track, and manage cases within CRM systems
  • Analyse service trends to improve product and support quality
  • Support the development of training materials and technical documentation
  • Collaborate with global teams and third-party service partners

Must-Have Requirements Certifications & Compliance
  • FCC GROL Licence (mandatory)
  • ABYC Certification
  • NMEA Certification
  • MEI Certification
  • TWIC card eligibility
Experience
  • 4+ years in installation, repair, maintenance, and support of commercial marine electronics
  • Strong hands-on experience with:
    • Marine navigation systems
    • Radar systems
    • Autopilot systems
    • NMEA / CAN-BUS networks
  • Experience on commercial vessels (not recreational boating)
  • Experience working with third-party marine service vendors
Operational Skills
  • Strong customer-facing communication (phone + email support)
  • Experience managing technical escalations
  • Comfortable working in field conditions on board vessels

Nice to Have
  • ️ Spanish language skills
  • GMDSS certification
  • ️ Familiarity with gyro exchange / marine equipment logistics programs
  • Experience handling customs documentation for international returns

Tools & Systems
  • Microsoft Dynamics (CRM)
  • SyteLine (ERP)
  • Microsoft Office Suite
  • Ability to quickly learn internal technical systems

️ Working Conditions
  • Mix of remote support and onboard vessel work
  • Up to 50% travel (field-based engineering role)
  • Exposure to varying weather and marine environments
  • Must be comfortable in a mobile, hands-on engineering lifestyle

Compensation & Benefits
  • Salary range: $57,700 – $104,300 USD annually
  • Annual discretionary bonus eligibility
  • Comprehensive benefits package including:
    • Medical, dental, vision coverage
    • 401(k) with company match (up to 4%)
    • Health Savings Account contribution
    • Wellness programme
    • ️ Product discounts and additional perks

Why This Role

This is a high-impact field engineering role where you directly shape customer experience and service quality across global commercial marine operations.

You’ll work with advanced marine electronics in real-world commercial environments - solving problems that matter, on the water and across the world.

Job Tags

Permanent employment, Full time, Work at office, Immediate start, Remote work

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