Job Description

Job Description

Job Description

Responsibilities

This position is to be a supporting hand with common day-to-day functions in the service department. The majority of this position is to be an accommodating hand to the billing portion for the service-related section. Alongside working with the dispatcher, service assistant, management, technicians, and others to create a steady, stress-free work environment.

Responsibilities:

• Maintiain Service billing
• Customer support 
• Draft correspondences and other formal documents
• Plan and schedule appointments and events
• Answer inbound telephone calls
• Maintain Technician Growth
• Grow Service sales

Qualifications:

• Previous experience in office administration or other related fields
• Commercial HVAC service experience in order to give technical support
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• ​Strong organizational skills

Ideal Candidate: 

· Must have experience with working in the commercial HVAC industry, preferably 5+ years.

· Able to work with a service dispatch software

· Have proficient skills in Microsoft Word, Excel, and outlook.

· Strong work ethic and good attendance.

· Having prior billing experience is a plus.

Billing:

The billing section is the top priority of this position. You must be able to:

· Understand and complete the billing of service calls.

. Known knowledge of the process of service work orders with correct information.

· Understand today’s pricing structure of HVAC Commercial Industry.

Working with Technicians:

· Being able to answer any technical questions that the technicians have come across and coming up with a recommendation, solution, or strategy that happens on the job in order to achieve the best possible outcome for the customer.

· Reaching out to the technician for any verification that is needed for a ongoing work order, get the answer to questions that a customer might have, have all correct equipment/parts information with price and availability either through a quote from vendor or a direct email from technician if they called.

Assisting Office Space:

· To help Dispatch with any technical questions.

· Answering any incoming phone calls and directing them to the right personnel.

· Creating and assisting with quotes from the recommendations made by the technician with dispatch.

· Checking our Service Email and to respond accordingly, either to right personal or to notify dispatch.

· Being able to cover certain positions like Service Assistant or Dispatch in cases that they are not in office.

· To be able to handle any requests or instructions from supervisors.

Pay is negotiable by experience.

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