Job Description

Job Title: Change Management Consultant Global POS Transformation

Location

San Francisco Bay Area (Preferred)

Primary locations include Pleasanton, CA and San Francisco, CA

Work Arrangement

This is a remote job, but candidate must be in SF area to be able to go into Pleasanton every now and then.

Pay Range: $70/hr-$77/hr on W2 (DOE)

Job Summary

We are seeking an experienced Change Management Consultant to lead organizational change efforts for a large-scale Global Point of Sale (GPOS) transformation initiative. This program will replace existing POS hardware (tablets/devices) and software platforms across multiple retail brands and store locations globally.

This individual will serve as the overall Change Lead responsible for driving adoption, organizational readiness, stakeholder engagement, and sustainable business transformation throughout the program lifecycle. The ideal candidate brings strong enterprise change management experience, exceptional stakeholder management skills, and the ability to navigate complex, cross-functional environments.

Retail industry experience and prior exposure to POS transformations are highly preferred.

Key Responsibilities

• Lead all Organizational Change Management (OCM) activities for the Global POS (GPOS) transformation program.
• Develop and execute enterprise-wide change management strategies, communication plans, and adoption initiatives.
• Conduct organizational readiness assessments and change impact assessments across business and operational teams.
• Analyze assessment findings and present recommendations to project leadership and executive stakeholders.
• Partner cross-functionally with Retail Operations, IT, Product, Training, HR, Store Operations, and Leadership teams.
• Identify organizational development and behavioral change risks that could impact successful deployment and adoption.
• Drive stakeholder engagement and alignment across multiple business units and leadership levels.
• Support deployment readiness activities for both hardware and software rollouts.
• Collaborate with training and enablement teams to ensure successful end-user adoption.
• Monitor change adoption metrics, resistance points, and readiness indicators throughout implementation.
• Facilitate workshops, leadership sessions, and change discussions with internal stakeholders.

Required Qualifications

• 6+ years of experience in Organizational Change Management or Change Consulting roles.
• Proven experience leading large-scale, enterprise transformation initiatives.
• Strong expertise in stakeholder management, organizational readiness, and impact assessments.
• Prosci Certification or formal PROSCI/ADKAR methodology training preferred.
• Experience driving change initiatives involving enterprise technology implementations.
• Excellent communication, facilitation, and executive presentation skills.
• Ability to work effectively within highly cross-functional environments.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Prior retail industry experience strongly preferred.
• Experience supporting Point of Sale (POS) system implementations or retail technology rollouts.
• Experience with hardware/device deployment programs is a plus.
• Previous experience with Gap Inc. or similar retail organizations preferred.

Additional Information

• Candidate should be comfortable working onsite in Pleasanton for device/lab-related activities as needed.
• Availability to attend meetings and collaborate onsite at the San Francisco (2F) office when required is expected.
• This role requires strong collaboration, adaptability, and hands-on engagement with both technical and business stakeholders.

Key Skills

• Organizational Change Management (OCM)
• PROSCI / ADKAR
• Stakeholder Engagement
• Organizational Readiness
• Impact Assessments
• Enterprise Transformation
• Retail Technology Rollouts
• POS Systems
• Communication Strategy
• Behavioral Change
• Executive Engagement
• Cross-Functional Collaboration

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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