Job Description

MARS Solutions Group is looking for an experienced Business Analyst/Consultant IV located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.

Interview Process: Teams with camera on.

Note: Candidates must be CURRENT WI residents. No relocation is allowed. This position can work 100% remote (within the state of WI).

Top Required Skills and Years of Experience:

• ServiceNow Implementation & Configuration 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.
• Business Analysis & Requirement Gathering 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.
• ITSM Process Knowledge 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.
• Technical Writing & Documentation 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).

Nice-to-Have Skills:

• Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.
• Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).
• ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.

Project details: Client is looking for a Business Analyst/Consultant IV contractor to meet the workload demands of the ServiceNow implementation and ensure the department remains on schedule with critical project timelines. While BITS has a full-time ServiceNow Administrator, the current project volume exceeds our internal capacity. This contractor will work alongside our staff to complete initial service requests and configuration for the implementation. As the project progresses into the Software Asset Management (SAM) and Hardware Asset Management (HAM) phases, this resource will shift to providing maintenance and support. This additional capacity allows BITS to implement business process improvements and increase self-service options without delaying the rollout of new features.

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.

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