Job Description

Title:  Case Manager

Department: Artemis House, Region 1 

Reports to:  Assistant Director of Programs 

Salary Range: $52K-$56K

Location: Northern Region of VA

FLSA Status: Exempt 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination. 

How you will contribute: 

• Provide crisis intervention and develop an individualized safety plan 
• Assist victims in filing for protective orders and completing affidavits 
• Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews) 

• Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas 
• Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties 
• Coordinate children’s services including education and daycare, programming and counseling 
• Meet with assigned clients regularly and provide intensive case management and advocacy services 
• Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice 
• Completely and accurately report client information into identified program data systems 
• Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner 
• Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence 
• Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter 
• Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery. 
• Advocate for clients and complete referrals to meet client needs. 
• Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff 
• Assist with room turnover, client moves, and preparation for clients entering and exiting the program. 
• Listen effectively, delivers effective written and oral communication. 
• Maintain familiarity with agency and program emergency procedures 
• Participate in staff meetings and trainings as directed by supervisor 
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals 
• Ensure compliance with all agency policies 
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). 
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 

• Perform other duties deemed necessary to support the program and agency 

Requirements

About You: 

Required: 

• A bachelor's degree in social work/ human services/ related field or commensurate experience 
• 1+ years of case management/ direct services 
• Strong written and oral communication skills 
• Ability to prioritize competing priorities and make sound judgments 
• Ability to complete tasks while navigating frequent interruptions 
• Ability to deliver creative resources and solutions to unique challenges 
• Strong organizational and time management skills 
• Ability to work in a highly intense work environment 
• Valid Driver’s License; 10-15% local travel required 
• Willingness to work evenings and weekends when needed
• Foreign Language fluency in a language other than English (Spanish)

Preferred: 

• Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic) 
• Experience with providing services to victims of domestic violence, mental health issues, and substance abuse 

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

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